Order refunds
① Failed orders: the points you spent are refunded automatically and immediately. You do not need to ask.
② Cancelled before processing starts: contact us and we refund the full amount in points.
③ Partial completion: the unprocessed quantity is refunded in points.
Refund of topped-up points
You can request a refund of unused points through our support page. Points credited as a top-up bonus are excluded from the refund amount, and a transfer fee may be deducted when refunding by bank transfer. Detailed conditions follow our refund terms.
Contact
For anything about refunds, please use the support page. We reply within one business day.
